Our Lifetime Guarantee & Ongoing Care Service

We believe that when you have a piece of jewellery made or remodelled the service shouldn't end when you leave the store. Like our custom made jewellery, our after care service is for life!

When you have your jewellery made or remodelled it will come with a lifetime guarantee against manufacturing fault and the service doesn't end there. We intend for your experience with us to be an exciting and special one with value that continues on years after you have taken your new piece of jewellery home.

First you will experience the design consultation where we will sit and discuss all of the elements needed to bring your new piece of jewellery to life. You can relax with us whilst we take you through the process of design, gemstone selection and the jewellery making process. We appreciate your hectic work and family schedules which is why we are open 6 days a week and offer design consultations Tuesday through to Saturday  (after hours by request) We can even have our initial consultations over the phone or via Skype if you are from out of town.

We believe in a hands on approach when it comes to selecting the perfect gemstone or diamond for your jewellery. We will source a selection of stones for you to view so that you can choose " The One " 

When your special piece is ready for collection you will receive a special thank you gift when you call in to collect. This is our way of saying thank you and showing how much we appreciate your decision to shop local and support a small Australian family business.

Our ongoing after care plan is designed to keep your new jewellery in tip top condition forever. You will receive a care pack outlining all of the benefits of the after care plan such as:

  • Free cleaning and polishing of yellow & rose gold pieces as often as required
  • Free rhodium plating of white gold pieces ( every 12 months)
  • Free interim cleaning of white gold pieces without rhodium plating as often as required
  • Free security inspections to ensure safety and security of gemstones every 6 months minimum or as required
  • Maintenance of claws, when eventually required, at a discounted rate from the standard cost for claw re-tipping

As you can see, we work a little differently to your usual generic jewellery store selling mass produced, overseas imports. It is is never just about the sale for us, it's about relationships, trust and rewarding our loyal clients from the minute you enter the store to well beyond after the sale has concluded. The best part of all? The jeweller and designer who have made your special piece are always on the premises so you have piece of mind that your beautiful jewellery never has to be sent away to be cleaned,inspected or maintained.